Bookseller/Rep Info
Children's Books Ordering Information
Adult Trade Ordering Information
DOMESTIC SALES
All prices and publication dates are subject to change without notice. Penguin Group (USA) Inc. offers to sell on our published terms, and these terms may not be changed, modified, or amended by contrary, different or additional terms contained in a customer’s purchase order or other purchase confirmation or advice.
INSIDE SALES DEPARTMENT
To order titles from Penguin Group (USA) Inc., retailers and wholesalers may call Inside Sales at 1-800-847-5515.
A sales professional will assist you with your orders for new and backlist titles, inform you of current special offers, regional and national publicity, and assist you with co-op and discount inquiries.
If you do not have an account with Penguin Group (USA) Inc., your sales representative will assist you in opening an account and placing your initial order.
To place orders, you may call 1-800-847-5515, between 8:30 a.m. and 4:40 p.m. EST, Monday through Friday (12:25 p.m. EST; closed on Fridays, June–August) or fax to 607-775-4829.
Orders may be mailed to:
Penguin Group (USA) Inc.
Attention: Inside Sales
One Grosset Drive
Kirkwood, NY 13795-1042
ORDER DEPARTMENT
The Order Department will take wholesale and retail, course adoption, school, and library orders for Reader’s Digest titles. Please call 1-800-526-0275 between 8:30 a.m. and 4:40 p.m. EST, Monday through Friday (12:25 p.m. EST; closed on Fridays, June–August) and have your account number and ISBNs ready. You may also fax your order to 1-800-227-9604 or mail to:
Penguin Group (USA) Inc.
Attention: Order Processing
405 Murray Hill Parkway
East Rutherford, NJ 07073-2136
ELECTRONIC ORDERS
Penguin Group (USA) Inc. is a member of PUBNET. Our SAN is 282-5074. Orders from Anthology, Books In Store, BookLog, IBID, Square One, WordStock, or any system that creates standard BISAC purchase orders can be transmitted to 1-800-205-0891. Titles from PGI imprints may be combined on a single purchase order; however, normal minimums apply based on published terms.
CUSTOMER SERVICE
For customer service inquiries, please call 1-800-631-8571 between 8:30 a.m. and 4:40 p.m. EST, Monday through Friday (12:25 p.m. EST; closed on Fridays, June–August), fax to 201-256-0000 or write to:
Penguin Group (USA) Inc.
Attention: Customer Service
405 Murray Hill Parkway
East Rutherford, NJ 07073-2136
e-mail: customer.service@us.penguingroup.com
Copies of Invoices and Credit Memos are available via OASIS, a free online order- and shipment-information service.
To sign up or register go to:
http://oasis.penguingroup.com
Shipping instructions or vendor guides can be e-mailed to vendor.guides@us.penguingroup.com or faxed to 201-256-0009.
INDIVIDUALS
Individual consumers can place orders by calling 1-800-788-6262 or faxing to 201-256-0017. Please have your Visa, MasterCard, or American Express card ready. You will be charged at the list price plus a shipping and handling fee and any applicable sales tax.
SPECIAL MARKETS
For ordering information fax to 212-366-2679 or call:
Special Sales 212-366-2612
Mail Order Catalogs 212-366-2751
RETURNS POLICY
Books published by Penguin Group (USA) Inc. may be returned for credit if they were ordered from Penguin Group (USA) Inc. on a returnable basis, are in saleable condition, and are returned at the customer’s expense no sooner than 90 days after publication date and no later than 180 days after they are declared out-of-print.
For more details on credits for returns, contact your sales representative or Inside Sales at 1-800-847-5515. Credits may be used for future purchases only.
Address for Returns:
Penguin Group (USA) Inc.
One Grosset Drive
Kirkwood, NY 13795-1042
CO-OP ADVERTISING POLICY
For co-op advertising on Adult Hardcover titles, direct requests to your Penguin Group (USA) Inc. Adult Sales Representative or to:
Sales Department
Penguin Group (USA) Inc.
375 Hudson Street
New York, NY 10014
For co-op advertising for juvenile titles, direct requests to your Penguin Group (USA) Inc. Juvenile Sales Representative or to:
Director of Promotion
Penguin Putnam Books for Young Readers
Penguin Group (USA) Inc.
345 Hudson Street
New York, NY 10014
Please note that price and month of publication are subject to change without notice.
Titles, prices, and other contents on this site are subject to change without notice. Orders will be filled at prices and on terms in effect on date orders are invoiced. Any reseller is free to charge whatever price he wishes for the books listed on this site. All books carry Cataloging-in-Publication (CIP) data as provided by the Library of Congress.